Man and Van Knightsbridge Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Knightsbridge provides removal, transport and associated services. By making a booking or allowing our team to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, company or organisation requesting and using our services.

Company means Man and Van Knightsbridge, the provider of the services.

Services means any removal, transport, loading, unloading, packing, unpacking, or related work undertaken by the Company for the Client.

Goods means any items, property or belongings handled, carried or stored by the Company on behalf of the Client.

Vehicle means any van or other transport vehicle used by the Company to carry out the Services.

2. Scope of Services

The Company provides man and van services, including domestic and commercial removals, item collection and delivery, and related assistance within its service area. The exact scope of Services will be as agreed at the time of booking and set out in the booking confirmation.

The Company reserves the right to refuse to move or handle any Goods which in its reasonable opinion may pose a risk to health and safety, cause damage to the Vehicle or other Goods, or breach any applicable law or regulation.

3. Booking Process

All bookings are subject to availability and acceptance by the Company. A booking will only be treated as confirmed once the Client has provided all required details and the Company has issued a verbal or written confirmation.

The Client must provide accurate information about the collection and delivery addresses, access conditions, parking arrangements, the nature and quantity of Goods, and any special requirements such as dismantling, assembly or handling of fragile or high value items.

If the information provided by the Client is incomplete or inaccurate, the Company may adjust the quoted price, refuse to undertake some or all of the Services, or apply additional charges to cover any extra time, labour or equipment required.

The Client is responsible for obtaining any necessary permissions, permits or authorisations for access and parking at both collection and delivery locations. Any fines or charges incurred as a result of insufficient permissions or illegal parking at the Client’s request may be charged to the Client.

4. Quotations and Pricing

Any quotation provided by the Company is based on the information supplied by the Client and is valid for a limited period as specified at the time of issue. Quotations are estimates only and may be revised if the actual work required differs from that described by the Client.

Charges may be based on hourly rates, fixed prices or a combination of both, as agreed at the time of booking. Additional charges may apply for waiting time, extended loading or unloading times, extra labour, long carries, use of stairs above ground floor, or other unforeseen circumstances beyond the Company’s control.

The Company reserves the right to amend its rates and charges at any time. Any such changes will not affect confirmed bookings already accepted by the Company, unless the Client alters the booking details after confirmation.

5. Payments

Unless otherwise agreed in advance, payment is due on completion of the Services on the same day. The Company may, at its discretion, require a deposit or full payment in advance to secure the booking.

Payment must be made using a method accepted by the Company at the time of booking or completion. The Client is responsible for ensuring that funds are available and that any payment method used is valid and authorised.

Where an invoice is issued with a payment term, the Client must pay the full amount by the due date specified. Failure to pay on time may result in interest being charged on the overdue amount at the statutory rate, as well as the recovery of any costs incurred in pursuing late payment.

The Company reserves the right to withhold delivery of Goods or suspend further Services if payment is not made in accordance with these Terms and Conditions.

6. Cancellations and Amendments

The Client may cancel or amend a booking by providing notice to the Company. The following cancellation terms will usually apply unless otherwise stated at the time of booking:

If the Client cancels more than 48 hours before the scheduled start time, any deposit paid may be refundable at the Company’s discretion, less any reasonable administrative costs or non-refundable expenses incurred.

If the Client cancels within 48 hours but more than 24 hours before the scheduled start time, the Company may retain part or all of any deposit and may charge a cancellation fee to cover lost work and incurred expenses.

If the Client cancels within 24 hours of the scheduled start time, fails to be present, or is not ready to proceed when the team arrives, the Company may charge up to the full quoted amount or a minimum cancellation fee, at its discretion.

Any requests to change the date, time, address or scope of the Services are subject to availability and may result in a revised quotation. The Company is not obliged to accept amendments and may treat significant changes as a new booking.

7. Client Responsibilities

The Client is responsible for:

Ensuring that all Goods are properly packed, secured and ready for transport unless packing services have been specifically agreed.

Clearly labelling any fragile, delicate, or high value items, and providing instructions for their safe handling.

Ensuring that all Goods can reasonably be moved from their current location, including dismantling furniture where required, clearing access routes, and protecting floors or surfaces if desired.

Supervising the loading and unloading of Goods, or appointing a representative to do so, and checking that nothing is left behind at the collection address.

Ensuring that no prohibited, hazardous or illegal items are included in the Goods, including but not limited to explosives, flammable or corrosive substances, firearms, drugs, and perishable goods that may deteriorate or cause damage.

If the Client fails to meet these responsibilities, the Company may refuse to handle certain items or charge additional fees to complete the work safely and lawfully.

8. Company Responsibilities

The Company will exercise reasonable care and skill in providing the Services and will take reasonable steps to protect the Client’s Goods from loss or damage within the scope of the work agreed.

The Company will provide suitable vehicles and personnel for the job as described in the booking, taking into account the information provided by the Client.

The Company will make reasonable efforts to adhere to agreed arrival and delivery times, but these times are estimates only and may be affected by traffic, road conditions, weather, and other factors beyond the Company’s control. The Company is not liable for delays that are reasonably outside its control.

9. Liability and Limitations

The Company’s liability for loss of or damage to Goods is limited to the reasonable cost of repair or replacement, up to a maximum amount per job as may be specified by the Company from time to time, unless otherwise agreed in writing.

The Company will not be liable for:

Any loss or damage arising from the Client’s failure to properly pack, secure or protect Goods, unless packing has been carried out by the Company.

Any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or emotional distress.

Damage to items with a pre-existing defect, wear and tear, or inherent vice, such as brittle or loosely constructed furniture, assembled flat pack items that are not designed to be moved, or items in poor condition.

Loss of or damage to valuables including but not limited to money, jewellery, watches, precious metals, artwork, important documents or electronic data, unless the Company has specifically agreed in writing to handle such items and the Client has declared their nature and value.

Damage to property where the Company has followed the Client’s instructions or where the property is not reasonably suitable for the required manoeuvres, such as narrow staircases, tight corners or restricted access.

The Client must inspect Goods and property as soon as reasonably possible after completion of the Services and must notify the Company in writing of any visible loss or damage within a reasonable period, usually no later than 7 days from the date of the move. Failure to do so may affect the Company’s ability to investigate the matter and, where applicable, its liability.

10. Insurance

The Company maintains appropriate insurance cover for its operations in line with industry practice and applicable legal requirements. This cover is subject to policy terms, conditions and exclusions, and may not provide full indemnity for every type of loss.

The Client is encouraged to obtain their own additional insurance for high value or especially fragile items, or where they require a higher level of cover than that provided under the Company’s standard arrangements.

11. Parking, Access and Delays

The Client must ensure that suitable parking is available for the Vehicle at both the collection and delivery addresses and that access routes are free from obstruction. Any parking charges, permits or fines arising from the use of parking spaces at the Client’s request or due to inadequate arrangements may be charged to the Client.

If the team is delayed or prevented from starting or completing the Services due to circumstances within the Client’s control, including lack of access, incomplete packing, or waiting for keys, additional waiting time may be charged at the Company’s standard rates.

12. Waste and Disposal Regulations

The Company operates in accordance with applicable waste and environmental regulations. The Company is not a general waste carrier and will not remove or dispose of household or commercial waste unless this has been specifically agreed in advance and is compliant with legal requirements.

The Client must not present for removal any items classified as hazardous or controlled waste, including chemicals, paint, asbestos, gas cylinders, or medical waste. Such items will not be carried and may result in the cancellation of the Services or additional charges if discovered during the job.

Where the Company agrees to remove items for disposal, the Client confirms that they have the right to dispose of those items and that they are not subject to hire purchase, lease or third party ownership. The Company will dispose of agreed items at authorised facilities in accordance with applicable regulations.

13. Subcontracting

The Company reserves the right to use subcontractors or third party service providers to carry out all or part of the Services. The Company will take reasonable steps to ensure that any subcontractor engaged acts with appropriate care and skill.

Where subcontractors are used, these Terms and Conditions will still apply to the Services provided to the Client.

14. Events Beyond Our Control

The Company will not be liable for any failure or delay in performing its obligations where such failure or delay is due to events beyond its reasonable control, including but not limited to extreme weather, road closures, accidents, traffic congestion, strikes, civil unrest, or acts of government or public authorities.

In such circumstances, the Company will make reasonable efforts to minimise disruption and, where possible, agree an alternative arrangement with the Client. Any additional costs incurred as a result of such events may, where reasonable, be charged to the Client.

15. Complaints

If the Client has any concerns or complaints regarding the Services, they should raise these with the Company as soon as possible so that the issue can be investigated and, where appropriate, resolved.

The Client should provide full details of the complaint, including dates, locations, a description of the issue and any supporting evidence. The Company will review the matter and respond within a reasonable time frame.

16. Data Protection and Privacy

The Company will collect and use personal information about the Client for the purposes of managing bookings, providing Services, processing payments, and handling queries or complaints.

The Company will take reasonable steps to keep personal data secure and will not share it with third parties except where necessary to provide the Services, comply with legal obligations, or with the Client’s consent.

17. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services provided by the Company shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms and Conditions or the Services.

18. General Provisions

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.

No waiver by the Company of any breach of these Terms and Conditions shall be considered as a waiver of any subsequent breach of the same or any other provision.

The Client may not assign or transfer their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or transfer its rights and obligations where reasonably necessary for business purposes.

These Terms and Conditions, together with any specific terms agreed in writing at the time of booking, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior understandings or arrangements.



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The Best Man and Van Knightsbridge Prices and Quality on the Market!

We offer the best prices for all your removal related requirements in SW3. We have a special offer for all our esteemed customers. We listen patiently to all your requirements and that is why our moving services are the most reliable in town. We can customise man and van Knightsbridge package to suit your exact requirements. If you would like to know more about our deals, packages and offers, simply give us a call for a free estimate and a quote with no obligation attached. We will help you keep the costs low and offer you complete value for money. Give us a ring and we will be delighted to assist you.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Knightsbridge Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 9A West Halkin St
Postal code: SW1X 8JL
City: London
Country: United Kingdom

Latitude: 51.4987460 Longitude: -0.1571280
E-mail:
[email protected]

Web:
Description: Our man and van services are widely known as the pick of the brunch throughout Knightsbridge, SW1. Give us a ring today!
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