Man and Van Knightsbridge Privacy Policy

This Privacy Policy explains how Man and Van Knightsbridge collects, uses, stores and protects personal data relating to customers and prospective customers in the Knightsbridge area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Man and Van Knightsbridge customers and enquiries in the Knightsbridge area, whether contact is made online, by phone, or in person.

Who we are and scope of this policy

Man and Van Knightsbridge provides moving and transport services to residential and business customers in the Knightsbridge area. For the purposes of data protection law, Man and Van Knightsbridge is the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed.

This Privacy Policy covers personal data of individual customers, prospective customers, individual contacts at business customers, and any other individuals whose personal data we receive in the course of providing our services in the Knightsbridge area.

Personal data we collect

We may collect and process the following categories of personal data when you enquire about or use our services:

Identification and contact details such as your name, address, collection and delivery addresses, and general location in Knightsbridge and surrounding areas.

Communication details and preferences such as information you provide in enquiries, quotes, feedback, and any instructions you give about your move or transport requirements.

Service details such as dates and times of bookings, type and size of move, property access information, parking details, and inventories or descriptions of items to be moved where these are provided.

Billing and payment related information such as billing address, payment status, and basic payment references. We do not store full payment card details if you pay by card, as these are handled by secure payment processors.

Technical and usage information such as limited website or online platform usage data including pages visited, form submissions, and basic device or browser information, where this is required to operate and secure our services.

How we collect personal data

We collect personal data directly from you when you request a quote, make a booking, contact us with a question, or provide information during the provision of our services. This may be done by telephone, online forms, messages, or in person.

We may also receive personal data from third parties where necessary to carry out a service you have requested, for example where an estate agent, landlord, or business contact shares delivery or collection details with us for the purpose of a move.

Lawful bases for processing

We rely on the following lawful bases under data protection law to process your personal data:

Contract. We process your personal data where it is necessary to enter into or perform a contract with you. This includes providing quotes, confirming bookings, carrying out moves, communicating about your booking, and handling payments and invoices.

Legitimate interests. We process personal data where it is necessary for our legitimate interests and where your interests and fundamental rights do not override these. This may include managing our business operations, improving our services, maintaining security, preventing fraud, and keeping records of transactions.

Legal obligation. We may process your personal data where this is necessary to comply with legal and regulatory obligations such as accounting, tax, and record keeping requirements.

Consent. In limited situations, we may rely on your consent, for example for certain types of direct marketing or where we use optional cookies or similar technologies. Where we rely on consent, you can withdraw it at any time.

How we use your personal data

We use your personal data only for specified, explicit, and legitimate purposes, including:

To provide quotes, estimate services, and respond to enquiries.

To manage bookings, schedule services, and deliver our moving and transport services.

To communicate with you before, during, and after the service, including sending confirmations, updates, and important information about your booking.

To manage billing, process payments through our payment processors, handle refunds where applicable, and maintain financial records.

To improve and develop our services, for example by reviewing feedback and internal usage data.

To manage and protect our business, including troubleshooting, data analysis, testing, system maintenance, and support.

To comply with legal and regulatory requirements and to establish, exercise or defend legal claims.

Data sharing and processors

We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy.

Service providers and processors. We may share personal data with third party service providers who act as data processors on our behalf, such as providers of booking or customer management systems, secure payment processors, IT hosting and support providers, and accounting or administrative support services. These processors are only permitted to process your personal data in accordance with our instructions and must protect it appropriately.

Professional advisers and authorities. We may share personal data with our professional advisers, such as accountants or legal advisers, and with law enforcement or regulatory authorities where required by law or where necessary to protect our rights or the rights of others.

Operational partners. Where necessary to complete your move or transport service, we may share limited personal data such as addresses and contact details with drivers, helpers, or subcontractors engaged by us, strictly for the purpose of carrying out your booking.

International transfers

Our services are primarily provided within the United Kingdom. If any of our service providers or systems transfer personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent protection, in accordance with data protection law.

Data retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements.

In general, we retain customer and booking records for a period that allows us to respond to queries, manage our relationship with you, and comply with tax and accounting obligations. After this period, personal data is securely deleted or anonymised so that it can no longer be associated with you.

The exact retention period may vary depending on the type of data, the nature of our relationship with you, and any legal requirements that apply.

How we protect your personal data

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include access controls, secure systems, staff awareness and training, and procedures for handling suspected data breaches.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Man and Van Knightsbridge customers and individuals in the Knightsbridge area whose personal data we process, subject to certain legal limitations and exemptions.

Right of access. You have the right to request confirmation of whether we hold personal data about you and to request a copy of that data, together with certain information about how we use it.

Right to rectification. You have the right to ask us to correct personal data that is inaccurate or incomplete.

Right to erasure. In some circumstances, you may have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we do not have another legal basis for retaining it.

Right to restriction of processing. You may have the right to request that we restrict the processing of your personal data in certain situations, such as while we are dealing with a challenge to the accuracy of the data.

Right to data portability. In limited cases where the processing is based on consent or on a contract and carried out by automated means, you may have the right to receive the personal data you provided to us in a structured, commonly used, machine readable format and to transmit it to another controller.

Right to object. You have the right to object to processing based on our legitimate interests in certain circumstances, including profiling related to those interests. You also have an absolute right to object to direct marketing.

Rights in relation to automated decision making. Man and Van Knightsbridge does not make decisions about individuals based solely on automated processing that have legal or similarly significant effects.

Exercising your rights and complaints

If you wish to exercise any of your rights or have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the usual contact methods listed on our website or other service materials.

You also have the right to lodge a complaint with the UK data protection supervisory authority if you are concerned about how we process your personal data. We would, however, appreciate the opportunity to address your concerns directly before you approach the supervisory authority, so please contact us in the first instance where possible.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we handle personal data. Any updates will apply to all Man and Van Knightsbridge customers and prospective customers in the Knightsbridge area from the date the revised policy is published.



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The Best Man and Van Knightsbridge Prices and Quality on the Market!

We offer the best prices for all your removal related requirements in SW3. We have a special offer for all our esteemed customers. We listen patiently to all your requirements and that is why our moving services are the most reliable in town. We can customise man and van Knightsbridge package to suit your exact requirements. If you would like to know more about our deals, packages and offers, simply give us a call for a free estimate and a quote with no obligation attached. We will help you keep the costs low and offer you complete value for money. Give us a ring and we will be delighted to assist you.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Knightsbridge Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 9A West Halkin St
Postal code: SW1X 8JL
City: London
Country: United Kingdom

Latitude: 51.4987460 Longitude: -0.1571280
E-mail:
[email protected]

Web:
Description: Our man and van services are widely known as the pick of the brunch throughout Knightsbridge, SW1. Give us a ring today!
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