Terms and Conditions for Man And Van Knightsbridge

These terms and conditions set out the basis on which Man and Van Knightsbridge provides domestic and commercial transport, loading, unloading, and related moving services. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. These terms are intended to be clear, practical, and fair, and they apply to all services supplied under the name Man and Van Knightsbridge, whether booked in advance or arranged at short notice.

The services covered by these terms may include single-item moves, part-load transport, furniture relocation, property clearance support, man and van hire, and other similar moving tasks. Unless otherwise agreed in writing, all services are subject to vehicle availability, access conditions, and reasonable operational limits. The company reserves the right to refuse a booking where the requested work is unsafe, unlawful, impractical, or outside the scope of the service offered.

These terms are written for customers using a UK-based moving service and are intended for legal and operational use. They do not affect any rights that cannot be excluded under applicable consumer law. If any part of these terms is found to be unenforceable, the remaining provisions will continue in full force. The headings are included for convenience only and do not affect interpretation.

Booking Process

All bookings for Man And Van Knightsbridge must be made by a person who is at least 18 years old and authorised to enter into a contract. A booking request may be made by phone, email, online form, or any other accepted channel, but the booking becomes binding only when it is confirmed by the company. Confirmation may be given verbally or in writing and may include the date, estimated time, service description, vehicle type, crew size, and any agreed extras.

When requesting a booking, the customer must provide accurate information about the collection and delivery addresses, item dimensions, access restrictions, parking arrangements, floor levels, lift availability, fragile items, and any special handling requirements. The customer must also disclose whether any items are unusually heavy, valuable, hazardous, or difficult to move. The company relies on the accuracy of this information when setting the price and planning the job. If information is incomplete or incorrect, the service may be delayed, amended, or priced differently.

Any quotation given by Man And Van Knightsbridge is based on the details supplied at the time of enquiry. Quotations may be estimated if the final scope of work is not fully known. The company may revise the quotation before or during the job if the customer’s actual requirements differ from those originally described. This may include additional labour, waiting time, extended travel, extra stops, or the use of more suitable equipment. A quotation is not a guarantee that the job will proceed if material changes are discovered on arrival.

The customer must ensure that a responsible adult is present at the collection and delivery points unless otherwise agreed. The customer is responsible for giving lawful access to the premises and for arranging any permissions needed for parking, loading, or entry. If access is restricted or the vehicle cannot park legally and safely, the company may need to adjust the service or reschedule the booking. Any costs incurred because access is not as described may be charged to the customer.

It is the customer’s responsibility to identify any items that need special care, including antiques, glass, artwork, electronics, or dismantled furniture. While the team will take reasonable care, the customer remains responsible for ensuring that items are suitably packaged, protected, and ready for transport unless packing has been expressly included in the booking. For clarity, Man and Van Knightsbridge does not accept responsibility for hidden defects, pre-existing damage, or unsuitable packing unless caused by proven negligence.

If the customer requests assembly, disassembly, or placement of items, this must be agreed in advance. Such work will be carried out only where it is safe, practical, and within the competence of the team. The company may decline to dismantle items that are fixed, structurally unstable, or at risk of damage. Any additional labour beyond the original booking may be charged at the applicable rate.

Payment terms for Man And Van Knightsbridge will be set out in the booking confirmation or invoice. Unless otherwise agreed, payment is due on completion of the service and before the team leaves the delivery address. The company may require a deposit, card pre-authorisation, or partial advance payment to secure certain bookings, especially where vehicle allocation, weekend work, or high-value handling is involved.

Accepted payment methods may include debit card, credit card, bank transfer, or cash where specifically agreed. Any bank transfer must clear in full before goods are released, unless the company has agreed otherwise in writing. The customer is responsible for ensuring that payment can be made promptly and without delay. The company is not obliged to begin or continue work if payment arrangements are not in place.

The price may include labour, vehicle use, standard fuel costs, and agreed loading and unloading time. However, additional charges may apply for congestion delays, waiting time, congestion-related route changes, parking fees, tolls, stair carries, long carries, extra stops, out-of-hours work, same-day service, or specialist handling. Any charge not included in the original quote should be explained where possible before it is incurred. If the customer requests changes during the job, the final invoice may reflect those changes.

If the customer disputes an invoice, they must raise the issue promptly and in good faith. Any undisputed amount must still be paid by the due date. The company may charge interest on late payments at the statutory rate where permitted by law, together with reasonable costs of recovery. Title to any goods moved is unaffected by the payment terms, but the company may retain goods only where lawful and solely to the extent allowed by applicable legislation.

Where a booking is made on behalf of a business, charity, landlord, estate agent, or other organisation, that entity will be jointly and severally liable with the person who made the booking unless agreed otherwise in writing. Prices stated are normally exclusive of VAT unless the customer is told otherwise. Any tax treatment will be shown on the invoice where applicable.

All prices and charges are subject to correction in the event of a genuine error, clerical mistake, or inaccurate customer information. The company will act reasonably when applying any correction and will explain the reason where practical. The customer is encouraged to review the booking details carefully before confirming the service.

The customer may cancel or reschedule a booking by giving reasonable notice. Cancellation charges may apply depending on how much notice is provided and whether the company has already allocated staff, vehicle time, or related resources. The closer the cancellation is to the scheduled date and time, the more likely it is that a charge will be applied. Any non-refundable deposit may be retained to cover administration and reserved capacity unless this is prohibited by law.

If the customer is not available at the agreed time or fails to provide access, the booking may be treated as a late cancellation or failed job. In such cases, the company may charge for the time spent travelling, waiting, or attending the site. If the company is unable to complete the service because the customer has not prepared the goods or premises as agreed, the same principle may apply.

The company may reschedule a booking if operational circumstances require it, including vehicle breakdown, staff illness, severe weather, road closures, safety concerns, or events beyond reasonable control. In those cases, the company will use reasonable efforts to offer an alternative time. The company is not responsible for losses caused by such rescheduling where it has acted reasonably and with due care.

Liability and Damage

Man And Van Knightsbridge will take reasonable care when handling goods, moving items, and using tools or equipment. However, liability is limited to loss or damage caused directly by the company’s proven negligence or breach of contract. The company will not be liable for indirect, consequential, or economic losses such as lost profits, missed appointments, loss of opportunity, or emotional distress, except where liability cannot lawfully be excluded.

The company is not responsible for damage arising from items that are inadequately packed, already defective, structurally weak, or not suitable for transport. It is also not liable for damage resulting from the normal effects of handling large, heavy, or awkward items where reasonable care has been taken. Customers should inform the team before the move if any item has a fragile finish, hidden defect, or special handling need.

For practical and evidential reasons, any claim for damage, missing items, or service issues should be reported as soon as reasonably possible and, where possible, before the team leaves the delivery location. Supporting evidence may be requested, including photographs, invoices, or a description of the issue. Failure to report an issue promptly may make investigation more difficult and may affect the outcome of the claim.

The total liability of Man and Van Knightsbridge in connection with any single booking will not exceed the amount paid or payable for the specific service giving rise to the claim, except where a higher limit is required by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other matter that cannot lawfully be limited.

The customer remains responsible for removing or securing any loose items, disconnections, or hazards that may interfere with the move. This includes pets, unsafe wiring, leaking appliances, unfastened drawers, and items placed in walkways. The team may refuse to handle any item or enter any area if it appears unsafe. If the team does refuse for safety reasons, the customer will still be liable for reasonable charges already incurred.

Where the company lends equipment such as straps, dollies, blankets, or trolleys, the customer must not misuse them or allow third parties to interfere with them. Any loss or damage to company property caused by the customer or their agents may be charged at replacement or repair cost, as appropriate.

Where a booking involves disposal, clearance, or the removal of unwanted items, the customer must ensure that the waste presented is lawful to collect and compliant with UK waste rules. Man And Van Knightsbridge may only collect, carry, or dispose of waste where it is permitted to do so and where appropriate arrangements have been made. The customer must not present items that are hazardous, contaminated, illegal, or not properly declared.

The customer is responsible for identifying and describing any waste accurately before collection. This includes general household waste, furniture, cardboard, bagged rubbish, electrical items, and any material requiring special treatment. Items such as chemicals, paints, asbestos, clinical waste, gas cylinders, batteries, solvents, oils, pressurised containers, or other regulated materials may require specialist handling and may be refused. If prohibited items are discovered after loading has begun, the company may stop work and charge for time spent.

When waste is removed, the customer acknowledges that the company may need to comply with carrier, transfer, and disposal obligations under applicable legislation. The company may refuse any load if it suspects that the waste has not been described honestly or if accepting it would create a legal risk. Where required, the company may ask for evidence of the source, nature, or ownership of the waste before collection proceeds.

The customer must not ask the team to dispose of items unlawfully, dump waste, or bypass official disposal routes. Any request of that kind will be refused. If the customer falsely represents waste as ordinary household items, the company may treat this as a material breach and may end the booking immediately. The customer will remain liable for any charges incurred and for any loss suffered by the company as a result of inaccurate declarations.

Where recycling or lawful disposal is included in the service, the company may separate items for reuse, recycling, or disposal in accordance with its operational practices and legal duties. The customer should not assume that all items will be recycled or that any particular facility will be used. The company reserves the right to decide the most appropriate lawful route for handling the waste.

For safety and compliance, the company may require the customer to keep waste bagged, sealed, or segregated before collection. Any contamination, infestation, or unpleasant condition that presents a health and safety issue may result in refusal of service or extra charges. Customers are encouraged to provide full and honest information at the booking stage so that the correct arrangements can be made.

Customers must ensure that the service can be carried out safely, lawfully, and within the agreed timeframe. This includes ensuring that goods are accessible, pathways are clear, and any relevant keys, codes, or permissions are available. The customer must not ask the team to perform any task that is unsafe, unlawful, abusive, or beyond the agreed scope. The team may stop work if they believe continuing would create a risk to people, property, or equipment.

The company may refuse or terminate a booking if the customer behaves aggressively, provides false information, attempts to conceal hazardous items, or otherwise breaches these terms. In such cases, any payment already made may be retained to the extent needed to cover work completed, expenses, or cancellation losses, subject always to consumer law. The company will act fairly and proportionately when making such decisions.

These terms may be updated from time to time. The version that applies to a booking is the version in force when the booking is confirmed, unless the change is required by law or is otherwise agreed. No variation is valid unless agreed by the company in writing. If the customer has their own purchasing terms, those will not apply unless the company expressly agrees to them.

The company will process personal data only as needed to manage bookings, provide services, handle payments, and maintain records, in accordance with applicable data protection law. Any such processing will be limited to lawful business purposes. However, this document does not replace a privacy notice where one is provided separately.

Nothing in these terms gives rights to third parties under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated in writing. The failure of the company to enforce any provision at a particular time does not waive the right to enforce it later. Any notice required under these terms should be given in the manner specified in the booking confirmation or other written communication.

Man And Van Knightsbridge aims to deliver a reliable and professional moving service, but customers should understand that moving work naturally involves practical risks. These terms are designed to set fair expectations and to help both parties understand their responsibilities before the booking begins.

These terms and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer law requires otherwise. If any dispute cannot be resolved informally, it may be pursued through the appropriate legal channels in that jurisdiction.

By booking services from Man and Van Knightsbridge, the customer confirms acceptance of these terms and agrees to comply with the booking, payment, cancellation, liability, and waste requirements set out above. If the customer does not agree with any part of these terms, they should not proceed with the booking.